A Week of Reading Binges & Good Customer Service

Yesterday I met a man who by way of introduction told me he was born in 1938 and his first job paid fifty cents per day. In customer service this sort of thing happens frequently. Some folks just want to stir up conversation, state their opinion or ask someone else’s to measure the contrast. Sometimes […]

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Daily Self-Check

Why does that particular thing make me angry? Am I totally in the right to speak up about it? What’s the most effective way to speak up about it? Recently I listened to a Ted Talk in which a psychotherapist stated being diplomatic is essentially putting lying into practice, that diplomacy is in fact the […]

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